Home Skills Information and Communication Technology ICT Specialist

ICT Specialist

The competition tasks of this skill category are based on the Vocational qualification in Information and Communications Technology, and on the Vocational Qualification in Information and Telecommunications Technology. The degree title in the Vocational qualification in Information and Communications Technology is ICT Specialist.

Work tasks can include computer hardware installations, workstation-based, server-based and cloud-based environments and services. Deployment, maintenance and installation, as well as support services tasks are included in the tasks.

Semifinal

The page will be published later.

Final

The page will be launched in March 2025.

Results

The results will be published after the final.

Description of the skill

The competition tasks of the skill category are based on the requirements of the basics of an ICT specialist’s qualification at an excellent level. The assessment of the skills is based on functionality, documentation and best practices in the field.

The competitor is required to have good oral and written English skills and smooth customer service competence in ICT specialist tasks in their field. The software and source materials in the competition are mainly in English. The competition tasks are in Finnish. If there are Swedish native speakers in the finals, the tasks will be delivered in Swedish.

The competition is individual.

Skill requirements

You know how to

install, assemble, update and service IT equipment and solve related problems
install, configure and maintain operating systems and software
support and guide the end user through various IT problems and challenges
process, classify, resolve, and redirect support and service requests
use system management tools to manage the lifecycle of devices, operating systems and software
script and automate operations
plan, schedule, prepare and implement system-level changes
test and document system functions and changes.
basics of network technology, LAN, SME network device management and cloud networking
install, configure and maintain servers with basic and separate services
deploy and manage cloud services and cloud-based systems
consider data security and privacy requirements as part of best practices in the industry.
draw on problem-solving skills in many ways in different situations
act in a cooperative, constructive and sustainable manner in customer service situations